Hey there,

I have been using legacy version of artiq installed with conda on windows successfully for about 3 years on a lab PC. Recently we needed to reinstall OS's on the computer that I have been using.

After that I followed exactly the same steps to install artiq following artiq legacy manual. I do have a connection to the device since I can ping it. I can start artiq_session but I can not submit experiments neither from dashboard nor using artiq_run. It just freezes and the terminal never receives any response from artiq.

Please let me know what type of information might be needed to understand how to resolve it.
I need your help to resolve the issue ASAP.

Thanks in advance!

Likely incompatibility between major firmware and software version. What was the major version number you were running before?

  • vli replied to this.

    sb10q Where can I find it? do you mean artiq version? I did have a mismatch between gateware and software but it did work properly for a long period of time. I am from IST Austria if that helps. Could you please tell me how can I make it work again not necessarily with the latest version of Artiq.

      5 days later

      sb10q I managed to resolve the version incompatibility.

      The version that we were using was artiq=5.0.dev=378.gbcda53ee. I could not find how to install the older version of artiq. I found a way to do it for artiq 4 since someone asked this question but nothing about artiq 5.

      In order to solve the incompatibility issue I have installed the legacy version of artiq which currently is artiq-6.7671.b50d30ba. Then I cloned an open source artiq git and rolled back to release - 5. After that I copy pasted the entire artiq folder in Anaconda3\envs\artiq_5\Lib\site-packages replacing the entire folder. Now I can communicate with hardware and run experiments. There is a warning "Mismatch between gateware (5.0.dev+378.gbcda53ee) and software (0+unknown) versions" but for now it does not matter.

        2 years later